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[My Happy Times] Xiao Yuanwen, a station attendant of Guiyang Metro Line 3 Station Affairs Department: Smile every day to serve every citizen "happily"


Since Guiyang Metro Line 3 was opened on December 16, 2023, many touching stories have taken place in the subway stations.


   Xiao Yuanwen, station attendant:


Before I picked up the train at the platform, a passenger was sweating and excited, looking very anxious. He came to me and asked, "My daughter and I are separated. She is only ten years old and doesn't have a mobile phone. What should I do?"


After confirming the girl's physical features, dress and other information, I immediately reported to the train control room, and the traffic attendant quickly communicated the relevant information with 29 stations along the line. Finally, with the concerted cooperation of the staff, he finally found his daughter. I was pleased to see my father and daughter embrace each other after they met.


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Asking and waiting anxiously again and again, they passed messages from one station to another, comforting the parents again and again, and finally helping the father and daughter reunite. In fact, these more than 20 minutes are just a short picture of busy subway people 24 hours a day.


I remember another time when I was guiding passengers to buy tickets at the ticket vending machine, I noticed a passenger with a guide stick in his hand. I immediately went to help and reported to the train control room.


During the communication with him, I learned that he was a veteran and took the subway for the first time today. I wanted to feel the speed of the subway. In the process of helping him ride, I heard him tell his story. He loved life. Our station helped him fulfill his little wish through love relay. When he left the station, he stopped me and said, "Thank you, little girl." At that moment, my heart was full of complex emotions. It was a deep admiration for the old soldier's perseverance, and it was also a satisfaction for him to help and do his best.


A smile and a thank you make me more motivated and passionate in my ordinary post. Also let me know my mission and responsibility as a subway person. Our role in this city is like a subway train running silently on the track, which may not be eye-catching, but we can provide passengers with essential help and send them a warmth and love in their life in this city.


This is the happiness and warmth I will feel in 2023.


Guizhou Daily Tianyan News Reporter Leng Sainan Gaoqin

Editor Li Juan

Second instance Liu Sibo

Third instance Tian Minjia