"Auntie, don't worry. We don't have a rest at noon. We will do it for you one by one..."
"We have added three windows for medical reimbursement, and it will be your turn soon..."
At 11:50 on July 2, at the medical insurance window of Dushan County Government Affairs Service Center, many people were waiting to apply for reimbursement with hospital invoices in their hands. They were about to leave work, and the crowd became agitated. The staff, while patiently appeasing, handled the reimbursement procedures for the masses one by one.
Dushan County Government Affairs Service Center conducts medical insurance reimbursement business training for additional personnel
Originally, because the national medical insurance system needs to be enabled for online processing of medical insurance reimbursement, Qiannan Prefecture suspended various business services of medical insurance from 20:00 on June 22 to 8:00 on June 27. During this period, the invoices accumulated by people visiting hospitals can only be handled centrally at the medical insurance window.
After learning about the situation, Dushan County Government Affairs Center immediately launched the emergency plan, organized training for the personnel in the center's comprehensive window, and from June 28, three information review windows were set up to collect, sort out, and review the reimbursement materials of the masses. It also coordinated personnel from hospitals, county agricultural commercial banks and other relevant departments to work in the central hall, unblocked information approval channels, realized one-stop service of issuing relevant medical information certification materials and bank account inquiry services, ensured that the reimbursement of the masses was completed at one time, and effectively avoided the back and forth of the masses.
Add temporary window to handle medical insurance reimbursement for the masses
At the same time, in view of the large number of elderly people coming to the reimbursement center, Dushan County Government Affairs Center timely arranged guidance staff to accompany the elderly throughout the whole process. The staff also took the initiative to extend working hours and handle reimbursement business for the masses, which was well received by the masses.
It is reported that since the medical reimbursement system was upgraded and reused on the 28th, Dushan County Government Affairs Center has handled medical reimbursement for more than 180 people.
Since the party history learning and education was carried out, Dushan County Government Affairs Service Center has taken the opportunity of the activity of "learning the party history, I do practical things for the masses" to constantly optimize the service quality, strive to make the masses happy and return with satisfaction, and improve the recognition and happiness of the masses.
Correspondent Cen Yuanxin
Guizhou Daily Tianyan News Reporter Mo Yu
Editor Xu Ran
Edited by Wang Luyao, Shi Yuling
