"Nearly 20 years ago, the heavy burden on my heart has finally been put down... Thank you!" In the Tongren Municipal Government Affairs Service Hall, Aunt He clenched the hands of the staff, tears flickered in her eyes

Aunt He, a 70 year old retired worker, bought a second-hand house (land was obtained by means of allocation) in 2005. Since the unified registration of real estate was not implemented at that time, the house property certificate and land certificate were under the management of different departments, and she was not familiar with the property rights registration policy, Aunt He only handled the transfer of house property certificate, but not the transfer of land certificate.

Aunt He sent a thank-you letter

In 2016, Tongren Municipal Government announced the implementation of the unified registration of real estate. Aunt He went to consult and handle it, but because the house seller had already moved to other places, the old telephone number left behind could not be contacted, which caused the handling to be blocked.

In the middle of January 2024, Aunt He came to the Tongren Municipal Government Affairs Hall with the idea of trying, and received warm services. The window staff of the Real Estate Registration Center and the Municipal Natural Resources Bureau, according to the requirements of "I accompany the masses to follow the process", patiently and carefully understood the situation, and jointly solved the policy problems. Finally, why did Aunt He find a solution, She also helped her communicate with the land appraisal agency and explain the application materials and procedures.

A thank-you letter written by Aunt He

On March 11, Aunt He successfully obtained a new real estate certificate. On the day of obtaining the certificate, Aunt He came to the hall happily and delivered a special thank-you letter to the staff in person, which was the scene at the beginning of the article.

Gold cup and silver cup are inferior to public praise. Since last year, Tongren Municipal Government Affairs Service Center has always practiced the principle of serving the people, and carried out the activity of "I accompany the masses to follow the process", which has continuously promoted the improvement of government affairs service level and exchanged the speed and temperature of government affairs service for the satisfaction of the masses. Next, Tongren Municipal Government Affairs Service Center will continue to take "people's satisfaction" as the only evaluation standard, continue to carry out the "I accompany the people to follow the process" activity, and effectively turn the people's urgent and anxious calls into applause.

Guizhou Daily Tianyan News Reporter Li Xuexue

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Second instance Li Shan

Third instance: Yue Zhen