In order to widely popularize financial knowledge and improve the convenience, availability and sense of access of people's financial services, since March 1, Huaxia Bank Guiyang Branch has deeply implemented the relevant work requirements of the Guizhou Regulatory Bureau of the State Financial Supervision and Administration and the Head Office, actively organized and carried out the "March 15" financial consumer rights protection education and publicity activities, and publicized financial policies, Prompting financial risks, advocating rational investment concepts, promoting the construction of integrity culture, creating a good financial knowledge education atmosphere, and building a harmonious and healthy financial consumption environment.

President executives take the lead in listening to the voice of the masses and solving customer demands

Since March, Huaxia Bank Guiyang Branch has successively carried out the publicity activities of "President talking about consumer insurance" and "Senior Management Reception Day" in its branches. During this period, the president of the branch business department, Future Fangzhou Sub branch, Nanming Sub branch, Guanshanhu Sub branch or the on duty lobby manager, or went into communities, business circles, enterprises, etc. to publicize consumer protection and financial knowledge; Fan Lingwei, the chief risk officer of Guiyang Branch of Huaxia Bank, went into the sub branch and became the lobby manager to publicize financial common sense, policies and regulations, anti money laundering, prevention of illegal fund-raising and other contents to consumers, and accepted consumers' consultation and complaints on the spot.

Carry out the publicity activities of "the president talks about consumer insurance" and "the reception day for senior executives".

During the "March 15" period, in the activities of "President talking about consumer insurance" and "Executive reception day", the presidents and executives of the branches under the jurisdiction of Huaxia Bank Guiyang Branch had a close and face-to-face communication with customers, listened to customers' voices, understood customers' needs, solved customers' questions, effectively improved the communication and understanding between banks and financial consumers, and customers' financial services They also have a deeper understanding of their own rights and responsibilities, and further enhance consumers' awareness of financial risk prevention and rights protection.

Fan Lingwei, Chief Risk Officer of Huaxia Bank Guiyang Branch, explained the knowledge of financial consumer rights to customers.

Know the law, learn the law and use it to prevent conflicts and disputes from the source

During the "March 15" period, Huaxia Bank Guiyang Branch strengthened the publicity and popularization of diversified solutions to financial disputes, prompted consumers to resist the temptation of "unjust enrichment", and improved consumers' awareness, participation and recognition of mediation.

On March 1, Guiyang Branch of Huaxia Bank invited some customer representatives to the outlet to carry out a propaganda and education activity themed "Understanding the Law, Learning the Law, Resolving Conflicts and Disputes, and Promoting Social Harmony".

This activity invited Li Jie, a lawyer from Guizhou Guida Law Firm, to publicize the types of conflicts and disputes, typical cases, and legal countermeasures for the customers present. In combination with case interpretation, he explained relevant knowledge to customers in a simple, humorous and humorous way, and patiently answered the questions raised by customers. Through this publicity and education activity, customers can learn, understand, understand, use and act according to the law, and effectively prevent conflicts and disputes.

Invite legal experts to explain diversified solutions to financial disputes.

Combine the financial knowledge of the festival anniversary to make the festival more happy

From March 7 to 8, in combination with the arrival of the 61st Memorial Day of Learning from Lei Feng, the 114 International Women's Day of March 8 and the 46th Tree Planting Day, Huaxia Bank Guiyang Branch organized a series of activities such as learning from Lei Feng volunteer service activities and the International Women's Day of March 8.

In the volunteer service activity of learning from Lei Feng, Huaxia Bank volunteers improved people's awareness and enthusiasm for afforestation, flower and grass protection, and environmental protection by sending services, green plants, and love to create a strong atmosphere of green love.

In the celebration of the "March 8th" International Women's Day, many female customers were invited to participate in the "Fingertip Forest Palm World" activity, and professional micro landscape production teachers were invited to teach customers DIY micro landscape forest to send holiday blessings to customers.

While carrying out voluntary services and celebrating festivals, Huaxia Bank volunteers popularized financial knowledge around the eight rights and interests of financial consumers, the principle of "three appropriateness", dispute resolution, prevention of illegal fund-raising, prevention of telecommunications fraud, anti money laundering and other topics by hanging propaganda banners, providing financial knowledge consultation, answering questions on the spot, distributing publicity materials and watching propaganda videos, Improve consumers' ability to safeguard their rights according to law, enhance consumers' risk awareness, and establish rational consumption and values.

In a relaxed atmosphere, customers participating in the event shared happiness with the masses, solved the problems of financial consumers, and understood their legitimate rights and interests.

In the future, Huaxia Bank Guiyang Branch will continue to practice the concept of "finance for the people", shoulder the responsibility mission bravely, pool the development force, and sincerely serve customers. Adhere to social responsibilities, safeguard the legitimate rights and interests of financial consumers, and contribute more "Huaxia" power to the high-quality development of Guiyang.

Source: Huaxia Bank Guiyang Branch

Edited by Xu Fanfang

Second instance Li Jie

Third instance Zhou Wenjun