The report of the 20th National Congress of the Communist Party of China pointed out that science and technology must be the first productive force, talent is the first resource, and innovation is the first driving force. The Central Financial Working Conference proposed "five major articles on scientific and technological finance, green finance, inclusive finance, pension finance and digital finance", which further pointed out the direction for innovative development of digital finance.

CITIC Bank Insists on the Thought of Socialism with Chinese Characteristics in Xi Jinping's New Era Want to guide, firmly implement the decisions and arrangements of the CPC Central Committee and the State Council, and focus on The strategic objective of "Digital CITIC" is to promote the digital transformation based on science and technology, constantly promote the in-depth application of new technologies such as artificial intelligence, big data, blockchain, etc. in business scenarios, actively create a capability center driven by "AI+BI" two wheels, and strive to promote the "acceleration" of the digital transformation of the whole bank.

Create the bank wide AI technology ecosystem and provide the ultimate digital experience

As early as 2017, CITIC Bank has fully launched and independently developed the artificial intelligence platform "CITIC Brain". The cutting-edge digital technology has accelerated its transformation into productivity, forming an AI technology ecosystem with "CITIC Brain" as the main engine, which can provide intelligent dialogue, intelligent customer service, intelligent image, intelligent marketing, intelligent risk control Six AI services for robot process automation. At present, the AI technology ecosystem has been implemented in more than 1000 scenarios, replacing a large number of high-frequency and simple manual operations, with an average daily call of tens of millions. It has conquered key technologies such as NLP natural language understanding, image/character recognition, computer vision, graph computing, etc., and its technical achievements have been distributed in many application scenarios of operation and management throughout the bank. Among them, the accuracy rate of intention identification of key scenarios such as wealth consultants and intelligent marketing reached more than 90%, and the number of intelligent dialogue services reached 10 million person times.

Build core intelligent BI digital equipment and improve enterprise level data analysis capability

In 2023, CITIC Bank will develop and build a "smart number platform" for the first-class digital tools in the standard industry. Focusing on the main line of one-stop data services such as data self-help exploration, perspective analysis, Kanban display, mobile cockpit, etc., we will integrate the data statistics and analysis functions of hundreds of systems throughout the bank, provide efficient data analysis services based on the stable performance of the system, build an ecosystem of big data analysis and mining, and provide intelligent process reengineering It provides advanced platform and tool capability support to reduce burden and improve quality and efficiency, and realizes "on-demand sharing and agile self-service" of data assets.

The relevant person in charge of the big data center of CITIC Bank said that based on the "smart data platform", every employee of CITIC Bank in the future will be a data analyst skilled in using various data equipment, and the data driven business model will become the office norm.

China CITIC Bank said that it will continue to strengthen scientific and technological innovation, constantly consolidate the digital innovation capability of "AI+BI" dual wheel drive, accelerate the implementation of digital transformation strategy, constantly release new momentum of scientific and technological innovation, give full play to the advantages of digital innovation to help business development, and create a new engine for high-quality development of China CITIC Bank.

Source: China CITIC Bank

Edit Lv Cheng

Second instance Shuai Zonglin

Third instance Chen Qianxi