In recent years, CITIC Bank has actively carried out a series of actions of "finance benefits the people, cash first", continued to increase the publicity of cash knowledge to the public, actively provided the people with convenient cash services such as coin and damaged currency exchange, door-to-door collection, opened green channels in outlets, set up love windows, and combined cash services with aging services, We will focus on improving the people's sense of access to and satisfaction with financial services.

Don't be afraid of complexity

Near the end of business, a customer came to China CITIC Bank Chengdu Zijing Sub branch breathlessly with a heavy bag. It is learned that the customer is the owner of a breakfast shop and has accumulated a large amount of coins in his daily business, which is hard to keep and cannot be paid. He asked if he could deposit this bag of coins in the bank. The teller checked the coins he brought with him, and found that the coins were of large denominations, mixed together, difficult to sort and expected to take a long time, so he immediately reported to the accounting manager. In order not to affect other business of the sub branch, the accounting manager allocates tellers and specially assigned counters to count and check customers. After more than an hour of "hard work", the teller successfully counted more than 2000 coins and deposited them in the customer's bank card. The customer was moved by the efficient and considerate service provided by the staff of CITIC Bank, and sighed: "I used to have a try. You are too patient and your service is excellent! ”

"Turning the Incomplete into the Whole" to Solve Sorrow

"Is all this money wasted? A fire burns thoroughly, and all of it is wasted..." A few days ago, an anxious old man walked into the Kunming Wucheng Sub branch of CITIC Bank helplessly with a box full of burning coins in his hand, and told his story helplessly. It turned out that the old man's home was accidentally on fire, and the RMB stored in the iron box was not spared. The old man often saw the publicity of CITIC Bank's "Exchange Standard for Non tradable RMB" in the community, so he deliberately took some of the burnt coins that had not been easily "saved" to consult for exchange. After knowing the situation, the accounting manager immediately arranged the staff of the "Love Window" to accompany the elderly, and deployed experienced tellers to identify and count the residual coins. After 5 hours of screening, picking and stripping, the tellers finally completed the "transformation" of more than 2100 "burning coins", minimized the loss of customers, and successfully exchanged 35600 yuan for customers. The customer gave a thumbs up and praised: "What a good bank with responsibility, professionalism and temperature!"

Figure 1 Staff of CITIC Bank patiently pick and tear off the burning coins

Send services to your side to warm people's hearts

Citic Bank Ningbo Branch regularly went into residential areas and vegetable markets to carry out "cash service caravan" activities in view of the situation of dense population, large number of elderly people and high frequency of cash utilization. At the Gaoqian Village vegetable market, CITIC Bank's "cash service caravan" attracted a large number of surrounding residents, exchanging more than 19300 coins and 203 notes throughout the day, making people use "clean money" and "safe money". At the same time, the staff of CITIC Bank also actively publicized and rectified the relevant knowledge of rejecting RMB and anti counterfeit currency to the merchants and residents around Gaoqian Village's vegetable market, popularized the standards of paper and coins that are not suitable for circulation in RMB, called on everyone to keep RMB intact and tidy, develop good cash use habits, and earnestly deliver considerate cash services and professional financial knowledge to the people.

Figure 2 The scene of "cash service caravan" activity carried out by China CITIC Bank

Zhengzhou Branch of China CITIC Bank acted according to needs. After learning that employees in a supermarket store often received counterfeit money by mistake, it took the initiative to carry out the activity of "RMB anti fake knowledge into the enterprise", explained the theoretical knowledge of RMB identification in detail, demonstrated the identification method of "touch, look, listen and test" on the spot, and through on-site interesting Q&A Case analysis and other forms analyze the characteristics of common counterfeit money to help enterprises improve their employees' ability to identify counterfeit money.

All along, CITIC Bank has practiced the people centered working philosophy, actively implemented "I do practical things for the people", and went deep and solid in providing more satisfactory cash services for the people.

Source: China CITIC Bank

Edit tax culvert month

Second instance Ren Yong

Third instance Chen Qianxi