General Secretary Xi Jinping stressed that "we should grasp the characteristics and laws of mass work in the new situation, follow the mass line in the new era, and in the practice of going deep into reality and the masses, enhance the feelings of the masses, keep the pulse of the masses accurate, serve the masses accurately, meet the multi-level and diverse needs of the people, and make the work to the hearts of the masses". We should deeply understand and grasp the connotation and focus of mass work in the new situation, write a new chapter of mass work in the new era and new journey, stimulate the historical initiative of the masses, and ensure that the Chinese style modernization has the most reliable, profound and lasting source of power.

Mass work is a fundamental and fundamental work of our party, which is related to the future and destiny of the party and the success or failure of the party's cause. Our Party started from the work of the masses, and we must also rely on the work of the masses to achieve long-term governance. Since the new era, the main social contradictions in our country have changed, and the people's needs for a better life are diversified, multi-level, and multifaceted. The objects of mass work are more diverse, the demands of the masses are more diverse, and the working environment for the masses is more complex, all of which put forward new requirements for doing mass work well in the new situation. Only by grasping the new characteristics, adapting to the new situation, meeting the new needs, and taking the mass line in the new era, can we continuously improve the effectiveness of mass work.

Only by keeping the safety and well-being of the masses in mind can work be carried out in the hearts of the masses. "Is tap water used? How is sewage treated?" "Is electricity expensive for cooking?"...... Since the 18th National Congress of the Communist Party of China, General Secretary Xi Jinping has visited the local areas, always concerned about the practical, difficult and urgent affairs of the masses, demonstrating the deep feelings of the Communist people. To do a good job of mass work, we must first have feelings for the masses. The Communist Party of China is a party born among the people, with its roots in the people and its blood in the people. Every Communist is a member of the people and works for them. To maintain deep feelings towards the masses, we must stand firmly on the people's stand, truly regard ourselves as a member of the masses, and regard the affairs of the masses as our own. With such deep feelings, party members and cadres will have a strong endogenous power to serve the people, and their actions to work for the interests of the people will be more self-conscious. The masses will also regard us as their own people and communicate with us, and the flesh and blood ties between the party and the people will be more solid.

The effectiveness of mass work should ultimately be reflected in how many good things have been done for the people. As for what is a good thing, we should find out what the masses think and expect through investigation and research, and consider it from their own needs, rather than making subjective assumptions. Only when we have a deep understanding of the actual interests of the masses and their diverse demands can we put our work in the hearts of the masses. We should keep our eyes down and step down, go deep into the frontline at the grass-roots level, go to places where there are many people's opinions, difficulties, complex situations and sharp contradictions, listen to the truth, check the truth, find out the pain points, blocking points and difficult problems that affect people's production and life from the grass-roots practice, and find ideas and methods to solve the problems. At present, with the rapid development of network information technology, people's social participation and expression channels are more diverse, and online public space has become a gathering place of social sentiment and public opinion. Where the masses are, we must do our work. We should be good at asking people what they need and what they plan for through the Internet and other channels, listening to the voice of the people, gathering public opinion, and more comprehensively understanding the real needs of the people.

To do the work in the hearts of the masses, we must master the scientific methods to do the work well. In today's increasingly diverse interests and demands of the people, we should especially strengthen precise thinking. Mass work has to face a large number of trivial things, but these things are often real events for the masses. If they are not handled in time, they will affect the sense of gain, happiness and security of the masses. We should see the differences in the demands of the masses behind every little thing. We should not do "one size fits all" or "one size fits all". Instead, we should accurately meet the needs of the masses, innovate ways and methods, provide diversified choices and diversified plans, achieve "one key opens one lock", and do every work that concerns the interests of the masses in a down-to-earth, meticulous, and proper manner, The concept of serving the people wholeheartedly is embodied in every detail and implemented in concrete practice.